Environmental, Social and Governance (ESG)

What is ESG?

ESG stands for Environmental, Social, and Governance. It refers to the three key factors used to measure the sustainability and societal impact of an organization and create a framework for activities.

Environmental: This aspect focuses on how a company performs as a steward for the planet. For Extra MSA Group it captures our response to climate change and greenhouse gas emissions, the loss of biodiversity and nature, pollution, and the use of natural resources.

Social: This aspect examines how a company manages relationships with employees, suppliers, customers, and the communities where it operates. It includes issues like diversity, equality and inclusion, working conditions, health and safety, and employee and community engagement.

Governance: This aspect looks at the internal system of practices, controls, and procedures a company adopts to govern itself, make effective decisions, comply with the law, and meet the needs of external stakeholders. It includes elements like bribery and corruption, board composition, executive compensation, cyber security and privacy controls.

Our ESG Strategy

ENERGISING JOURNEYS

Giving our customers the energy to continue their journey

Electric Vehicle Charging

Customer Wellbeing

Operational Waste

EMPOWERING PEOPLE

Growing the talents and skills of our people and communities​

Health and Safety

Education and Employment

Workplace Culture

NEUTRALISING CLIMATE CHANGE

Building and operating places with a positive environmental impact

Operational Carbon

Embodied Carbon

Nature

Giving our customers the energy to continue their journey.

 

Electric Vehicle Charging

Customer Wellbeing

Operational Waste

Growing the talents and skills of our people and communities​.

 

Health and Safety

Skills and Employment

Workplace Culture

Building and operating places with a positive environmental impact.

 

Operational Carbon

Embodied Carbon

Nature

Targets and Case Studies

Electric Vehicles Charging

Click to reveal our EV targets
Reach 298 ultra-rapid electric vehicle charging bays, by 2027

Deliver our first eHGV charging hubs

All company leased and owned vehicles to be fully electric by 2027

Customer Wellbeing

Click to reveal our customer wellbeing targets
Implement our wellbeing standards across the portfolio 

Operational Waste 

Click to reveal our operational waste targets
Achieve 100% in the zero-waste index, by recycling or reusing 75% of operational waste, by 2030 All waste to be diverted from landfill.

Health and Safety 

Click to reveal our health and safety targets
Zero serious accidents across our employees, users and supply chain

Education and Employment 

Click to reveal our education and employment targets
Reach 1,000 students through our green skills program, by 2030 .

Create new employment opportunities in the local communities

Workplace Culture 

Click to reveal our workplace culture targets
Create a culture of belonging by fostering a welcoming and respectful workplace​
Health and Safety

Health and Safety

At Extra, the health and safety of our employees, users and supply chain is paramount to us. Our goal is always to have zero serious accidents and fatalities at our service areas. Extra has undergone

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Education and Employment

Education and Employment

The expansion of our services and sustainability initiatives has had a profound economic impact on the local communities we serve. We want our motorway service areas to deliver long-term social value to the local communities

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Workplace Culture

Workplace Culture

Extra service areas provide a space to everyone, regardless of background and characteristics. We have set ourselves high standards when it comes to accessibility, and we listen to customer feedback to make our sites welcoming

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Operational Carbon

Click to reveal our operational carbon targets
Set near-term and net zero carbon targets, using a science-based approach

Achieve a 35% reduction in energy consumption by 2030, from a 2023 base year

Embodied Carbon 

Click to reveal our embodied carbon targets
Baseline our upfront and life cycle embodied carbon emissions 

Nature 

Click to reveal our nature targets
New developments to achieve at least 15% biodiversity net gain through on-site solutions

Use nature-based solutions to deliver climate resilience and ecological engagements across existing service areas
Operational Carbon

Operational Carbon

The UK built environment is directly responsible for 25% of UK emissions. For Extra MSA, operational carbon represents our largest contribution to greenhouse gas emissions across our full value chain. Our aim is to reduce

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Embodied Carbon

Embodied Carbon

Embodied carbon from the construction and refurbishment of buildings currently makes up 20% of UK built environment emissions. Most embodied carbon emissions in construction are produced by concrete and steel, which are core components for

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Nature

Nature

Leeds Skelton Lake services was developed in 2020. The site is located next to a bird sanctuary therefore required a biodiversity strategy to limit impact on these habitats.

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Our Material ESG Issues

In 2024, we undertook a double materiality assessment to identify what our material ESG themes are. This allows us to focus on where to amplify our sustainability efforts.

Environmental / Social Impact
Negligible Financial Impact
Moderate Financial Impact
Significant Financial Impact
Major Financial Impact
Negligible
Security-related Impacts
Responsible Marketing
Moderate
Flood Risk Noise Pollution Water Pollution Development Waste Whistleblowing Protection
Operational Waste Extreme Heat Contaminated Land Water Withdrawals Water Discharges
Water consumption Lobbying activities
Significant
Forced Labour Child Labour Corruption and Bribery
Air Quality Habitat Loss Landscape Fragmentation Employee Diversity Gender Equality Cyber Security
Energy Loss of Grasslands Resource Use Value Chain Training and Skills
Corporate Culture
Major
Value Chain Health and Safety
Employee Health and Safety User Health and Safety
Electric Vehicles Community Employment

Other Stories

A photo of people outside celebrating the British transport games

Extra MSA Group is honoured to sponsor the 2024 British Transplant Games for the third consecutive year, showcasing our continued support for this remarkable event.

Since its inception in 1978 by the charity Transplant Sport, the British Transplant Games have played a pivotal role in highlighting the critical need for increased registrations on the NHS Organ Donation Register. This thrilling event not only raises awareness about the importance of organ donation but also promotes open discussions among patients and their families about the transformative impact organ donation can have on lives.

Proud partners of the National Littering Campaign Keep It, Bin it!

The ‘Keep it, Bin it’ campaign is a bold statement of intent to tackle the scourge of littering. Littering is antisocial and unacceptable. It plagues our environment and poisons our wildlife. We know we won’t achieve this ambition by working alone. 

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