Environmental, Social and Governance (ESG)

What is ESG?

ESG stands for Environmental, Social, and Governance. It refers to the three key factors used to measure the sustainability and societal impact of an organization and create a framework for activities.

Environmental: This aspect focuses on how a company performs as a steward for the planet. For Extra MSA Group it captures our response to climate change and greenhouse gas emissions, the loss of biodiversity and nature, pollution, and the use of natural resources.

Social: This aspect examines how a company manages relationships with employees, suppliers, customers, and the communities where it operates. It includes issues like diversity, equality and inclusion, working conditions, health and safety, and employee and community engagement.

Governance: This aspect looks at the internal system of practices, controls, and procedures a company adopts to govern itself, make effective decisions, comply with the law, and meet the needs of external stakeholders. It includes elements like bribery and corruption, board composition, executive compensation, cyber security and privacy controls.

Our ESG Strategy

ENERGISING JOURNEYS

Giving our customers the energy to continue their journey

Electric Vehicle Charging

Customer Wellbeing

Operational Waste

EMPOWERING PEOPLE

Growing the talents and skills of our people and communities​

Health and Safety

Education and Employment

Workplace Culture

NEUTRALISING CLIMATE CHANGE

Building and operating places with a positive environmental impact

Operational Carbon

Embodied Carbon

Nature

ENERGISING JOURNEYS

Giving our customers the energy to continue their journey.

>Electric Vehicle Charging

>Customer Wellbeing

>Operational Waste

EMPOWERING PEOPLE

Growing the talents and skills of our people and communities​.

>Health and Safety

>Skills and Employment

>Workplace Culture

NEUTRALISING CLIMATE CHANGE

Building and operating places with a positive environmental impact.

>Operational Carbon

>Embodied Carbon

>Nature

Acting Responsibly

Targets and Case Studies

Electric Vehicles Charging

Click to reveal targets
Reach 298 ultra-rapid electric vehicle charging bays by 2027

Deliver our first eHGV charging hubs

All company leased and owned vehicles to be fully electric by 2027

Customer Wellbeing

Click to reveal targets
Implement our wellbeing standards across the portfolio 

Operational Waste 

Click to reveal targets
Achieve 100% in the zero-waste index, by recycling or reusing 75% of operational waste by 2030

All waste to be diverted from landfill

Health and Safety 

Click to reveal targets
Zero serious accidents across our employees, users and supply chain

Improve the accessibility features using an inclusive design approach

Education and Employment 

Click to reveal targets
Reach 1,000 students through our green skills program by 2030

Create new employment opportunities in the local communities

Workplace Culture 

Click to reveal targets
Create a culture of belonging by fostering a welcoming and respectful workplace​
Our pledge to provide better experiences for disabled customers

Our pledge to provide better experiences for disabled customers

We’ve joined forces with Moto, Roadchef, Welcome Break and Getlink Customs in signing a pledge with Transport Focus to improve the experience of disabled drivers at different service stations across the country.   The initiative

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Running the Extra miles…

Running the Extra miles…

This month saw an impressive collective of our team swapping out their work uniforms for running gear and taking part in our charity 5k, which has raised significant funds for the Leeds Hospitals Charity.   Taking

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Extra MSA and Ahead Partnership empower local students to shape the future of EV charging

Extra MSA and Ahead Partnership empower local students to shape the future of EV charging

We recently welcomed local Year 10 students from Leeds East Academy to our Leeds Skelton Lake services, to take part in an exciting EV challenge designed to give them exclusive insights into the roles and

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Operational Carbon

Click to reveal targets
Reduce in-use operational greenhouse gas emissions from owned and leased buildings by 51.7% by 2030

Reduce absolute non-building related scope 1 and 2 greenhouse gas emissions by 42% by 2030

Embodied Carbon 

Click to reveal targets
Baseline our upfront and life cycle embodied carbon emissions 

Nature 

Click to reveal targets
New developments to achieve at least 15% biodiversity net gain through on-site solutions

Use nature-based solutions to deliver climate resilience and ecological enhancements across existing service areas
Extra MSA becomes first UK motorway operator to have science-based targets approved

Extra MSA becomes first UK motorway operator to have science-based targets approved

Photo Credit: Spirit Energy

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Empowering young people with our first-ever zero waste challenge at Beaconsfield

Empowering young people with our first-ever zero waste challenge at Beaconsfield

We recently hosted an innovative engagement challenge at our Beaconsfield Services (M40, J2), designed to give young people first-hand experience and insights into the roles and skills required to deliver a zero-waste economy.   Developed and delivered in

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We’ve completed one of the largest single-site solar projects in UK motorway service history!  

We’ve completed one of the largest single-site solar projects in UK motorway service history!  

We recently completed the installation of 810 solar PV panels at our Cobham site, in collaboration with Spirit Energy. As the busiest service station in Europe, this marks a significant milestone in our sustainability journey. 

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Our Material ESG Issues

In 2024, we undertook a double materiality assessment to identify what our material ESG themes are. This allows us to focus on where to amplify our sustainability efforts.

Environmental / Social Impact
Negligible Financial Impact
Moderate Financial Impact
Significant Financial Impact
Major Financial Impact
Negligible
Security-related Impacts
Responsible Marketing
Moderate
Flood Risk Noise Pollution Water Pollution Development Waste Whistleblowing Protection
Operational Waste Extreme Heat Contaminated Land Water Withdrawals Water Discharges
Water consumption Lobbying activities
Significant
Forced Labour Child Labour Corruption and Bribery
Air Quality Habitat Loss Landscape Fragmentation Employee Diversity Gender Equality Cyber Security
Energy Loss of Grasslands Resource Use Value Chain Training and Skills
Corporate Culture
Major
Value Chain Health and Safety
Employee Health and Safety User Health and Safety
Electric Vehicles Community Employment

Our purpose and sustainability strategy are aligned with the internationally recognised UN Sustainable Development Goals. We adopt a purpose-driven approach to sustainability that is linked to measurable outcomes within these core areas. We are committed to establishing collaborative partnerships with stakeholders and communities to integrate sustainability into our core business strategy and promote long-term value creation.

2025 ESG Highlights

Energising Journeys

7,738 TCo2

Avoided from Electric Vehicle Charging

Zero Exceedances

Against UK Air Quality Thresholds

45.8%

of Waste Reused or Recycled

Empowering People

£89k Raised

for Charitable Causes

119 Students

Participated in Our Green Skills Program

15% of Employees

Completed Mental Health First Aid Training

Neutralising Climate Change

368kW

of Rooftop Solar PV Installed

11.1%

Emissions Reduction from 2024

72 TCo2

Saved Through Low Carbon Design

Other Stories

A photo of people outside celebrating the British transport games

Extra MSA Group is honoured to sponsor the 2024 British Transplant Games for the third consecutive year, showcasing our continued support for this remarkable event.

Since its inception in 1978 by the charity Transplant Sport, the British Transplant Games have played a pivotal role in highlighting the critical need for increased registrations on the NHS Organ Donation Register. This thrilling event not only raises awareness about the importance of organ donation but also promotes open discussions among patients and their families about the transformative impact organ donation can have on lives.

Proud partners of the National Littering Campaign Keep It, Bin it!

The ‘Keep it, Bin it’ campaign is a bold statement of intent to tackle the scourge of littering. Littering is antisocial and unacceptable. It plagues our environment and poisons our wildlife. We know we won’t achieve this ambition by working alone. 

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