Parking

We have ample provision at all Service Area Locations for towing vehicles, Caravans & Motorhomes. The designated parking areas are all fully signposted for ease of navigation around the Service Areas. From time to time, at peak season travel we can exceed our provision, so you are welcome to use the larger parking bays within the coach parks.

At Baldock, there are 8 bays provided, located to the right of the Amenity building at the end of the coach park.

At Beaconsfield, there are 22 bays provided, located to the right of the Amenity building at the bottom of the car park

At Blackburn, there are 6 dedicated drive-through bays at the site entrance between the Petrol Station and Amenity car park.

At Cambridge, there are 12 easy drive-through bays at the entrance to the main car parking area.

At Cullompton, there is a dedicated parking area at the entrance of the site. Turn on the 1st left and you will find 12 bays available just before the petrol filling station

At Cobham, there are 14 easy access drive-through bays at the entrance to the main car parking area.

At Leeds Skelton Lake, there are 12 easy access drive-through bays at the end of the car park, opposite the hotel.

At Peterborough, there are 10 segregated bays located at the end of the coach parking area at the rear of the Amenity Building.

We endeavor to keep our disabled parking bays clear and free for the use of those who need them. We apologise in advance on behalf of those persons who disregard the rules of those bays. It is as frustrating for us as it is for you! We have signage & a penalty charge notice system in place that is physically non-intrusive so that we can issue notices and educate without difficult confrontation to our employees.

Yes, we have proudly been accepting Snap Account customers for over a decade.

Please fill out the online form on the contact us page.

Parking is free to all for ‘up to’ your 1st 3 hours at all of our locations. Charges apply thereafter.

You cannot leave and return within a 24 hr period to claim a further free parking session. Please note that all tariffs are ‘up to’ which means that you cannot add ‘up to’ 3 free hours to ‘up to’ 15 hours to make 18 hours parking. The payment kiosk and parking receipt which must be displayed will indicate your parking session expiry time. You can top up parking with any tariff if you need to stay longer.

Refunds are not given if you leave before your expiry time.

You can find our full terms & conditions at each Service Area location parking areas.

Parking is free for everyone for ‘up to’ your 1st 3 hours

  • Up to 3 hours – Free
  • Up to 4 hours – £9.00
  • Up to 6 hours – £20.00
  • Up to 8 hours – £27.00
  • Up to 15 hours – £30.00
  • Up to 24 hours – £35.00
  • Up to 48 hours – £60.00
  • Up to 72 hours – £90.00
  • Each additional or part of 24 hours after – £35.00
  • Trailer swaps – £15.00

You cannot leave and return within a 24 hr period to claim a further free parking session.

Please note that all tariffs are ‘up to’ which means that you cannot add ‘up to’ 3 free hours to ‘up to’ 15 hours to make 18 hours of parking. The payment kiosk and parking receipt which must be displayed will indicate your parking session expiry time. You can top up parking with any tariff if you need to stay longer.

Refunds are not given if you leave before your expiry time.

You can find our full terms & conditions at each Service Area location parking area.

You can use:- Cash (Sterling or Euro), Credit or Debit card, Keyfuels, UTA, Morgan, DKV & Snap Account.

We are obliged by our operating agreements with National Highways to provide a certain number of spaces for HGV’s, a certain number for coaches and a certain number for cars.

We have clearly marked dedicated parking areas which fulfil this agreement. You must endeavour to park your HGV in a space marked for HGVs. 

Parking outside of a designated space can obstruct the movement of other vehicles. Incorrect parking also causes a potential danger to other vehicles and/or pedestrians walking to/from the service buildings. In case of capacity issues, please see a member of our Extra Service team who will be happy to guide you to an alternative & safe place to park within the service area location you are visiting.

Please park responsibly!

Everybody can pay for parking in the same way, at the payment terminals located within the amenity building/food court entrance areas.

You cannot pay over the phone, via the internet, or within a tenant brand partner retail or food outlet.

All motorway service area operators offer free parking for typically 2 hours but charge for parking after this period. Extra motorway service areas offer up to 3 hours free!

Our main purpose is to provide a safe place to rest and relax for long-distance travellers; Charging for parking periods longer than 3 hours means we can ensure we have enough vital spaces for the long-distance drivers who need us. Because we are often in convenient locations, people like to park in our locations and then share cars to go about their day.

The parking policies in place at Extra are accompanied by clear signs throughout our parking areas, we have ensured we make these as visible and helpful as possible.

The parking controls in operation at all of our sites consist of digital camera automatic number plate recognition systems, also known as ANPR. We may also have an employee on patrol.

It is not our intention to charge drivers who marginally exceed the parking restrictions, therefore there is a 15 minutes grace period. It is important that we are able to offer enough spaces for the safety & wellbeing of road users and we cannot do this if our car parks are full of long-term parking vehicles.

If you receive a parking charge notice that you believe is unfair or unreasonable then you can use the contact us online form.

Showers

Yes, we have shower facilities available at all of our sites for both males & females. Located within the Washrooms, they are all free of charge to use.

Our showers are very busy between the hours of 4 pm and 9 pm daily. If you require any assistance with cleaning between visitors, please find the manager, supervisor, or cleaner who will be happy to help.

HGV Parking & Facilities

Yes, we have proudly been accepting Snap Account customers for over a decade.

Unfortunately, this is something we do not offer at present.

We are obliged by our operating agreements with National Highways to provide a certain number of spaces for HGV’s, a certain number for coaches and a certain number for cars.

We have clearly marked dedicated parking areas which fulfil this agreement. You must endeavour to park your HGV in a space marked for HGVs. 

Parking outside of a designated space can obstruct the movement of other vehicles. Incorrect parking also causes a potential danger to other vehicles and/or pedestrians walking to/from the service buildings. In case of capacity issues, please see a member of our Extra Service team who will be happy to guide you to an alternative & safe place to park within the service area location you are visiting.

Please park responsibly!

You can pay at the red payment terminals located within the Amenity / Food court buildings. This method is across all of our service areas.

You cannot pay within a brand partner shop like some other services operators offer.

All motorway service area operators offer free parking for typically 2 hours but charge for parking after this period. Extra motorway service areas offer up to 3 hours free!

Our main purpose is to provide a safe place to rest and relax for long-distance travellers; Charging for parking periods longer than 3 hours means we can ensure we have enough vital spaces for the long-distance drivers who need us. Because we are often in convenient locations, people like to park in our locations and then share cars to go about their day.

The parking policies in place at Extra are accompanied by clear signs throughout our parking areas, we have ensured we make these as visible and helpful as possible.

The parking controls in operation at all of our sites consist of digital camera automatic number plate recognition systems, also known as ANPR. We may also have an employee on patrol.

It is not our intention to charge drivers who marginally exceed the parking restrictions, therefore there is a 15 minutes grace period. It is important that we are able to offer enough spaces for the safety & wellbeing of road users and we cannot do this if our car parks are full of long-term parking vehicles.

If you receive a parking charge notice that you believe is unfair or unreasonable then you can use the contact us online form.

Security & CCTV

In some instances this is possible, however, we generally would only release CCTV to an Authority such as the Police or an insurer. If you are requesting CCTV because of an alleged crime, please report this to the Police in the 1st instance.

  • Data subjects may make a request for disclosure of their personal information and this may include CCTV and other surveillance images (data subject access request). A data subject access request is subject to the statutory conditions from time to time in place and should be made in writing & may be liable to a reasonble charge.
  • In order for us to locate relevant footage, any requests for copies of recorded images must include the date and time of the recording, the location where the footage was captured and, if necessary, information identifying the individual.
  • We reserve the right to obscure images of third parties when disclosing data as part of a subject access request, where we consider it necessary to do so.

You can use the below link and fill in the online web contact us form.

Yes, you can find this on our website https://extraservices.co.uk/policies/cctv-policy/

Yes, we have recently upgraded CCTV with comprehensive coverage across all of our service area locations.

Litter

We offer recycling bins at all of our sites. We are also proud to partner with the Defra National Litter “Keep it, Bin it” Campaign to prevent litter. You can find out further details by using the below button.

At Extra we are serious about litter! Whether its an overflowing bin, car park litter, local neighbourhood & more

You can report an issue to any member of the Extra Services team 24/7 or contact us via our webform

Returns, Refunds

Extra MSA group does not operate the retail, food & beverage units within the Service Areas, therefore we cannot offer any refunds on products or services which they may have provided you. We can however put you in touch with them if you are unable to make contact with them directly via a quick internet search. To ask for our assistance in making initial contact, please use the contact us form.

We take the satisfaction of our customers very seriously. If we have not met any of the standards you expect from us, you can get toward a resolution in a number of ways. 

If you are facing an urgent issue on-site, please contact the Site Manager or supervisor as soon as possible. There is a responsible person at our Services Areas, 24/7 – 365.

Any of the on-site staff members in the ‘Extra’ uniform can help you with many minor issues

If you would like to make a more formal complaint, please complete the online form, and our customer services team will pick this up as soon as possible, during office hours (Mon-Fri 0900-1700): 

Extra MSA group to not operate the gaming centers at any location, therefore it cannot pay any prize money due, either in person at the sites or via head office.

Quicksilver has a claim process to follow & those instructions and forms are located at the rear of each gaming center. You may be able to speak to the Quicksilver employed security guard for further guidance.

Alternatively, contact Quicksilver customer services directly on 0113 457 8478

Careers

Extra Motorway service Areas are a great place to work. We may have vacancies at certain sites. Please check the latest news pages or contact us using the online form.

Fuel & EV Charging

Yes, you can charge your Electric Vehicle (EV) at all Extra Services locations

We’ve partnered with GRIDSERVE & Ionity to provide our electric vehicle customers with charging points. Our charging points are managed by GRIDSERVE & Ionity themselves.

At Baldock, there are 6 350kw Superfast Ionity Charge Points & 2 60kw Gridserve Charge Points

At Beaconsfield, there are 4 350kw Superfast Ionity Charge Points & 3 60kw Gridserve Charge Points

At Blackburn, there are 6 350kw Superfast Ionity Charge Points & 1 60kw Gridserve Charge Points

At Cambridge, there are 6 350kw Superfast Ionity Charge Points & 2 60kw Gridserve Charge Points

At Cobham, there are 6 350kw Superfast Ionity Charge Points & 3 60kw Gridserve Charge Points

At Cullompton, there are 6 350kw Superfast Ionity Charge Points & 1 60kw Gridserve Charge Points

At Leeds Skelton Lake, there are 6 350kw Superfast Ionity Charge Points

At Peterborough, there are 6 350kw Superfast Ionity Charge Points & 2 60kw Gridserve Charge Points

You’ll find these conveniently located in the main car parking areas.

We only accept Keyfuels for fuel payments at Leeds Skelton Lake Service Area

Sorry! We don’t have Tesla charging points, however, we are working with Tesla & other Operators to develop new charging points at a number of our locations. As soon as we are ready to begin construction, we will be able to share more details of this. 

At the moment, we’re partnered with Ionity & Gridserve to provide our electric vehicle customers with charging points.

Find out more about Iontiy & Gridserve here

That is a great question and has a very complicated answer. In short, we are working hard with Charge Point operators, OZEV, The Green recovery fund, The Government, Local Government & the Distribution Network Operators (DNO’s) to bring power & the right provisions to our service are locations.

We will continue to update our information as we make progress.

Food & Drink

Please follow the below link that takes you to our Locations section where everything is listed.

Children's Play Parks

Yes, we have playgrounds at all of our sites except Blackburn and Cullompton

Micellaneous

We only allow assistance dogs in our food court buildings.

You will find dog walking areas at all our service area locations with the exception of Cullompton. You are however free to walk your dogs around the car parks and footpaths.

We endeavor to keep our disabled parking bays clear and free for the use of those who need them. We apologise in advance on behalf of those persons who disregard the rules of those bays. It is as frustrating for us as it is for you! We have signage & a penalty charge notice system in place that is physically non-intrusive so that we can issue notices and educate without difficult confrontation to our employees.

We offer a coach driver scheme when visiting our sites with 20 or more passengers. Please see a member of the Extra team while on site who will be able to provide you with a free voucher to use at one of the participating outlets. More information can be found by using the below link.

Yes, we offer free WIFI at all of our sites.

There is no complicated log in process, just search for ‘Extra Airblocks’ on any device

At Beaconsfield and Leeds Skelton Lake, you can also enjoy free WIFI in all the external areas

For Property lost within a Service Area communal area, please use the ‘Contact us’ button below and complete the form.

If you have lost property within a tenant brand partner, it may be easier to search for them on the internet and contact them directly as Extra MSA group does not collate lost property found in these areas. We will, however, endeavor to help you by putting you in touch with them if need be.

We take the satisfaction of our customers very seriously. If we have not met any of the standards you expect from us, you can get toward a resolution in a number of ways. 

If you are facing an urgent issue on-site, please contact the Site Manager or supervisor as soon as possible. There is a responsible person at our Services Areas, 24/7 – 365.

Any of the on-site staff members in the ‘Extra’ uniform can help you with many minor issues

If you would like to make a more formal complaint, please complete the online form, and our customer services team will pick this up as soon as possible, during office hours (Mon-Fri 0900-1700): 

Please use the online web form to send an enquiry.

Please use the online web form to contact us to discuss this.

Please get in touch with us via the ‘Contact Us’ page on our website and we will do our best to help.

Gaming

Extra MSA group to not operate the gaming centers at any location, therefore it cannot pay any prize money due, either in person at the sites or via head office.

Quicksilver has a claim process to follow & those instructions and forms are located at the rear of each gaming center. You may be able to speak to the Quicksilver employed security guard for further guidance.

Alternatively, contact Quicksilver customer services directly on 0113 457 8478

Hotels

We have hotels at all of our sites apart from Cullompton. Telephone numbers are below

Baldock Days Inn – 01462 730598

Beaconsfield Ibis – 01494 680929

Blackburn Travelodge – 0871 984 6122

Cambridge Ramada – 01954 267176

Cobham Ramada – 01932 868958

Leeds Ramada – 01134688908

Peterborough Days Inn – 01733 371540

Dogs & Pets

We only allow assistance dogs in our food court buildings.

You will find dog walking areas at all our service area locations with the exception of Cullompton. You are however free to walk your dogs around the car parks and footpaths.

Parent & Child

Yes, all locations have baby changing facilities. All are free to use 24/7/365 & need no special access requirements.

If you need to report an issue, please find a member of the Extra Services cleaning team or Site Manager who will be happy to help.

Yes we have parent and child parking available at all of our sites apart from Leeds Skelton Lake

Accessibility

We endeavor to keep our disabled parking bays clear and free for the use of those who need them. We apologise in advance on behalf of those persons who disregard the rules of those bays. It is as frustrating for us as it is for you! We have signage & a penalty charge notice system in place that is physically non-intrusive so that we can issue notices and educate without difficult confrontation to our employees.

Yes, all of our sites apart from Cullompton have wheelchairs you can borrow whilst you’re with us. Please find a member of staff wearing the Extra uniform and they will be able to help you.

Yes we have disabled parking available at all of our sites.

Please use these links to see a full breakdown and comprehensive, visual walkthrough of all facilities courtesy of our partner AccesAble

Meetings

Yes, we have meeting rooms available at our Leeds Skelton Lake and Blackburn site. To book, please use the below link and fill in our online web form.

Commercial opportunities

Social Media

Extra MSA Group is not currently on any Social Media Platform other than that of Google business pages where we would be delighted to receive a review from you.

Trading Hours

All of our MSA’s are open 24/7 every day of the year including Christmas Day, Boxing Day & New years.

All of our main facilities will be operational 24/7 such as all Petrol Filling stations, Ev Charge Points & Food court Amenity Buildings. On Christmas day, some tenant brand partners may be closed but a selection of retail, hot & cold food & beverage will be available.

Typically, Mcdonald’s, Marks & Spencer, WHS, Costa & Starbucks would be open throughout among a selection of other tenant brand partners.

Yes, We are open 24/7 every day of the year for your safety & comfort whilst traveling.

Yes, we are open 24/7 every day of the year for your safety & comfort whilst travelling.

We are open 24 hours a day, 365 days a year to provide a safe place to rest and refuel.

Our tenant brand partners’ trading hours may vary, but you will be able to get some form of hot & cold food and beverage, park, rest and use the facilities 24/7.

Modern Slavery

You can find out everything you need to know here:

Lost Property

For Property lost within a Service Area communal area, please use the ‘Contact us’ button below and complete the form.

If you have lost property within a tenant brand partner, it may be easier to search for them on the internet and contact them directly as Extra MSA group does not collate lost property found in these areas. We will, however, endeavor to help you by putting you in touch with them if need be.