Our pledge to provide better experiences for disabled customers
We’ve joined forces with Moto, Roadchef, Welcome Break and Getlink Customs in signing a pledge with Transport Focus to improve the experience of disabled drivers at different service stations across the country.
The initiative comes after Transport Focus published its Motorway Services User Survey, where disabled drivers revealed they were generally satisfied with stop areas but improvements for bathroom and parking facilities are still required to cater for different needs.
We’ll be working together to share best practice, including consulting and co-desgining with disabled service station customers prior to the build of every new motorway service area or site refurbishment.
As part of the pledge, we’ve committed to the following:
- Consult and co-design new motorway services or site refurbishments with disabled users
- Provide enhanced staff training for all motorway service operator staff
- Create a new industry accessibility working group
- Report on progress and next steps
In signing this pledge, we are once again signalling our determination to go the Extra mile for all of our customers, ensuring our facilities are as safe, welcoming and acessible as possible.
Ross Mendenhall, Extra’s Operations Director, said: “We believe that motorway services should be welcoming and accessible to everyone. Signing this pledge is a natural extension of our ongoing commitment to inclusive design and customer experience, which includes implementing targeted action plans to achieve measured outcomes.
“We’re proud to work alongside Transport Focus and our industry partners to share learnings and best practice, ensuring we can elevate accessibility standards across the sector, and positively shape public perceptions of motorway services.”