At Extra, the health and safety of our employees, users and supply chain is paramount to us. Our goal is always to have zero serious accidents and fatalities at our service areas.
Extra has undergone an extensive review of our risk management processes, with a key focus on contractor management. Our new policy and procedures have examined the responsibilities of Extra MSA and our third-party operators, competencies to undertake the tasks and how projects are monitored and reported. Another step forward in our journey to improve health and safety standards was the launch our digitalised self-inspections application in 2023. This new system has revolutionised how the operations team operates by helping to manage daily tasks, set alerts when checks are behind schedule and provide automatic reporting of failures to speed up resolutions.
Following a review of the changes in 2024, our Public & Employers Liability risk review score increased by +26 percentage points to 76%.