Dogs at Extra Motorway Service Areas
Everyone is welcome at Extra Services and that invitation extends to your four legged friends – we all know they are part of the family. Dogs must be well behaved and on the lead at all time when using our service areas. Please note though, dogs are not permitted inside our tenant brand restaurants or retail shops.
Q&As regarding our dog friendly service areas.
Is my Guide dog allowed on site?
All assistance dogs are allowed on sites and in restaurants, shops and facilities; having full access to the building. Guide dogs are a type of assistance dog; assistance dogs are trained to assist someone with a specific disability or medical condition, and they are legally allowed into public spaces with their owners. Extra Services is inclusive and we encourage owners to use our sites and feel safe and secure doing so.
If I travel alone and I’m travelling with my dog, can I bring him/her inside
with me so that I can use the facilities?
Yes, we won’t turn any drivers away who need to bring their dog(s) with them in order to use
the toilet facilities inside our buildings. Please note though, dogs are not permitted inside our restaurants or retail shops.
Can my dog come with me whilst I sit and have something to eat?
If it’s not safe to leave your dog outside, i.e. if you are travelling alone, or it’s too hot to leave
your dog in the car, your dog will be allowed inside whilst you use our food hall seating areas.
Please keep in mind though, he/she is not be permitted inside our restaurant or retail shops.
What facilities do you have for dogs?
We are lucky to have some incredible outdoor spaces at our service areas, some with walking
routes perfect for letting your dog’s stretch their legs, and all with space for
your dog to relive themselves and have a quick drink of water. Please use dog waste bins provided & pick up after your dog.
If you’re travelling alone, you can bring your dog inside the amenity building whilst you use the facilities, but please keep in mind that dogs aren’t permitted inside restaurants or retail shops.
Code of Conduct
We allow all customers, not just those with assistance dogs, to bring their dogs into restricted areas of Extra Service Area sites.
Dog owners will be able to access main food hall seating, thoroughfares and toilets. Only assistance dogs are allowed access to our catering and retail outlets.
Dogs must be well-behaved and be on a lead at all times. Owners must be always in full control of their dogs and are fully responsible for their dog’s behaviour.
If a dog is disruptive or aggressive in any way, Extra Motorway Service Areas reserves the right to ask its owner and their dog to leave the premises.
Concise Q&As
- Guide dogs: All assistance dogs are allowed on sites and in restaurants, shops, and facilities.
- Travelling alone: Drivers can bring their dogs inside to use the toilet facilities but not inside restaurants or shops.
- Eating: If it’s not safe to leave your dog outside, they can come inside while you use the facilities or food hall, but not inside restaurant areas or retail shops.
- Facilities: There are outdoor spaces with walking routes and areas for dogs to relieve themselves and drink water near building entrances. Dogs are not permitted inside restaurants or shops.
Concise Code of Conduct
- Dogs are allowed in restricted areas of all Extra Services amenity buildings. (Petrol stations may be excluded depending on tenant brand partner.)
- Dog owners can access main food hall, thoroughfares and toilets. Only assistance dogs are allowed in catering outlets.
- Dogs must be well-behaved and on a lead. Owners are responsible for their dog’s behaviour.
- Disruptive or aggressive dogs & owners may be asked to leave the premises.