Face
Coverings
FACE COVERINGS ARE NOW
MANDATORY IN OUR BUILDINGS
To help keep others safe wearing a face covering is mandatory in all our amenity buildings, drive thru's and fuel filling stations.
You may remove your face covering whilst dining in, in any of our brand outlets and food court seating areas.
Children under the age of 11 are exempt and there may be other exemption reasons within government guidelines .
Thank you for your understanding.
Sanitizer
&
Hand
Washing
Sanitizer Stations and Hand Washing
Throughout our buildings and at each entrance & exit you fill find hand sanitizer stations.
Please make sure you wash your hands regularly and adhere to any other guidance put in place within our washrooms and digital media screens
Increased
Cleaning
We are cleaning even more than usual
You might notice our teams working even harder than usual to keep our services appropriately clean for your visit
With enhanced cleaning in areas such as high contact points, internal & external seating and washrooms.
Test
&
Trace
Test and Trace
Now Mandatory
within our buildings
We have introduced a QR code or SMS test system to support the NHS Test and Trace.
If you stay with us for 15 minutes or more please register your attendance with us.
Data is storage is GDPR compliant & stored for 21 days and then deleted. This data is not shared with anyone other than NHS Test & Trace.
You will also see other safety measures
Extra Motorway Service Areas will
remain open 24/7 for all fuels, parking, EV charging, toilets, showers &
hot/cold food & beverage.
In line with recent guidance, to keep
you safe when you visit us, look after our employees & brand partner
employees, we are following government guidelines and asking all customers
who are able, to please wear face coverings.
Food and drink is available 24 hours,
but you may find the availability of various brands different to
normal due to impacts on staffing levels with our or our tenant brand
partners employees having to self-isolate following test and trace.
Extra MSA Group
Our employees will all be wearing face coverings unless exempt.
Protective screens may remain in place at points across a range of
areas where distancing is difficult
You can log your visit via Test and Trace and you’ll find the QR
codes to access this at each service are entrances. You can also log
your visit via the NHS Test & Trace App
Increased hygiene measures are in place on our sites, with hand
sanitizer stands in place at all locations, and dedicated cleaning teams
working on table areas 24/7.
Social distancing and queue systems may be in place during periods
to help manage the flow of people on location and encourage social
distancing in busier areas and within tenant brand partners.
Our internal and external seating areas are open with tables set a
comfortable distance apart of 1m or more.
We may ask you to adhere to guidelines or manage people in busy
times to help keep our employees & customers safe. Please be kind
& respect our employees. They are doing their best in difficult
circumstances.
We have award winning washrooms available 24/7, please can we ask
you to regularly wash your hands or use the sanitizers provided.
Our Tenant Brand Partners
Our employees will all be wearing face coverings unless exempt.
You can log your visit via Test and Trace and you’ll find the NHS
Test & Trace QR codes to access this at each tenant brand partner.
Where distancing isn’t possible within tenant brand partners,
screens may be in place.
Increased hygiene measures are in place with all our tenant brand
partners, with hand sanitizer stands in place at most locations, and
dedicated cleaning teams working on table areas throughout their trading
day.
Our tenant brand partners encouraging the use of contactless/card
payments where possible.
A number if tenant brand partners have introduced Order &
Collect so that you can have your order ready and waiting for you, to
minimise your time on site.
Our tenant brand partners work closely with us but are ultimately
responsible for their own risk assessment and working practices. We are
happy to pass on contact information where required
Motorway Services Areas have a legal
exemption that allows us to continue to provide indoor seating for travellers
under The Health Protection (Coronavirus, Restrictions) (England) (No.4)
Regulations 2020. Part 4 of the regulations details the restrictions on the
service of food and drink and allows for the MSA exemption at regulation 15,
paragraph 5 (b).
This exemption enables us to fulfil the
legal obligations placed on us by the Department for Transport to provide
travellers with the opportunity to rest and safely take a break during their
journeys; and also to enable HGV drivers to take their statutory breaks. The
exemption has been agreed between the Department for Transport and the Health
& Safety Executive and we are following all the applicable safety advice.
It should go without saying, that if
you have any symptoms of COVID-19, including but not limited to, a high
temperature, a new continuous cough or a loss or change to your sense of smell
or taste, we kindly ask that you do not visit any Extra motorway service areas
and follow government guidance around testing & isolation.
For more information on the signs and
symptoms on COVID-19, please refer to the NHS’ official guidance.
Updated 1st December 2021